This capability allows the Seller to request cancellation of existing Order Items.
This capability allows the Seller to request cancellation of existing Order Items.
Concept: Cancellation of Order Items: https://standards.atlassian.net/wiki/spaces/EASD/pages/574783569
Concepts: Offers & Orders: https://standards.atlassian.net/wiki/spaces/EASD/pages/574750733 and https://standards.atlassian.net/wiki/spaces/EASD/pages/574717963
Capabilities: Offers & Orders: https://standards.atlassian.net/wiki/spaces/EASD/pages/574750721 and https://standards.atlassian.net/wiki/spaces/EASD/pages/574259560
Worked Examples: Offers & Orders: https://standards.atlassian.net/wiki/spaces/EASD/pages/574881865 and https://standards.atlassian.net/wiki/spaces/EASD/pages/574619770
For all capabilities, please also consult the list of general guidelines for adherence to best practices that span across several capabilities and messages: |
As of v19.2 of the standards, cancellations of OrderItems are carried out using a combination of OrderReshopRQ/RS and OrderChangeRQ/RS. By simulating the cancellation via OrderReshopRQ/RS, the Airline can now return refundable amounts, residual values on any OrderItems and available options pertaining to the refund payment mechanism.
The process begins by entering the OrderID of the Order requiring the OrderItem cancellation:
…followed by specifying which OrderItem(s) needs to be cancelled:
If needed, cancellation of specific Services within an OrderItems is carried out by referencing the ServiceIDs which the Seller would like to retain in the OrderItem:
The Airline then proceeds to construct an Offer which reflects the Order cancellation, complete with differential values, presenting any potential refundable amounts to the Seller.
Once the Seller understands and agrees to the outcome of the cancellation, the Seller confirms the operations by repeating the OfferID into OrderChangeRQ, thus triggering a cancellation and refund:
If no preference on refund payment mechanism are passed by the Seller, the Airline will default the refund to the original form of payment.
Demonstrate OrderItem cancellation flow following post-19.2 schema capabilities.
Minimum Requirements |
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OrderReshopRQ/RS |
OrderChangeRQ/OrderViewRS |
Minimum Requirements |
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OrderReshopRQ/RS |
OrderChangeRQ/OrderViewRS |