Airline Retailing Maturity index

Today, the industry retailing modernization is finding maturity and has strong momentum. Airlines are working together with value chain partners towards achieving the shared goal of modern airline retailing. The entire value chain wants to scale and drive value as quickly as possible.

IATA has equipped the industry with the Airline Retailing Maturity (ARM) index, which provides airlines and their partners with improved visibility of their own and other organizations’ retailing maturity. The ARM index is structured around three pillars:

  • Capabilities verification (publicly represented in the ARM index registry)
  • Partnerships deployment
  • Value capture compass

For further details on the program, read the Airline Retailing Maturity index (ARM index) factsheet. Please contact us with any questions at

Airline Payment index

The IATA Airline Payment index is a self-assessment tool for airlines that helps them determine their status in the payment & settlement transformation journey. This index aims to assist each airline in understanding the importance of payment & settlement and optimizing their processes.

The survey is structured in four pillars, each supporting value creation:

  • Strategy
  • Organization
  • Capabilities
  • Monitoring

The confidential report generated by the Airline Payment index is specific to each airline and highlights points for consideration enabling the airline to identify potential areas of improvement.

For further details on the program, read the Airline Payment Index Introduction and Airline Payment index Factsheet. Please contact us with any questions at