Order: Names Changes/Corrections Through Reshopping [ORDNAM]

Guidance for Schema Version:

21.3

Definition of Capability

Airline

Ability for a Seller to request a correction/change to names within passenger details with or without fees (as per airline policies).

Seller

Ability for a Seller to request a correction/change to names within passenger details with or without fees (as per airline policies).

NOTE: System Providers will use the above definition that pertains to their customers for Capabilities Verification.

Links to EASD Implementation Guidance

Capability: Shop for Replacement Flights & Services: https://guides.developer.iata.org/v213/docs/capord14-shop-for-replacement-services

Capability: Seller-initiated Change to an Order: https://guides.developer.iata.org/v213/docs/capord3-seller-initiated-change-to-an-order

Related Concepts, Capabilities and Worked Examples:

• Concepts: Offers & Orders: https://guides.developer.iata.org/v213/docs/offers-orders-1

• Capabilities: Offers & Orders: https://guides.developer.iata.org/v213/docs/shop and https://guides.developer.iata.org/v213/docs/order

• Worked Examples: Offers & Orders: https://guides.developer.iata.org/v213/docs/offers-orders-use-cases

NOTE: Retailing Capabilities Verification Guidance will align to the published EASD Implementation Guidance at all times. From time to time when new guidance is published this will be updated and supersede any Retailing Capabilities Verification Guidance listed below.

Retailing Capabilities Verification Guidance

The Seller may request corrections of passenger names through the following function:

• /IATA_OrderReshopRQ/Request/UpdateOrder/ReshopOrder/ReshopOrderChoice/UpdatePaxName

The Airline can then construct an Offer (and associated “Name Correction” services therein) through OrderReshopRS that represents the correction request. This may or may not carry a cost (zero-priced, if free).

The Seller would then accept the change, with or without additional payment collection, by confirming the OfferID in OrderChangeRQ. The Airline would then return the Order with the passenger’s name corrected.

Airline

Seller

NOTE: For all versions prior to that listed above (generally the most recent), the verification will be based on the guidance available for that version. In the case that no guidance is available, verification will be at IATA’s discretion.