Order: Seller-initiated Change/Cancel to an Order with penalties applied [ORDPEN]

Guidance for Schema Version:

24.1

Definition of Capability

Airline

This capability allows the Airline to associate change/cancel-related penalties to an OrderItem and to persist these penalties across the lifecycle of an Order.

Seller

This capability allows the Seller to track values of change/cancel-related penalties through the lifecycle of an Order.

NOTE: System Providers will use the above definition that pertains to their customers for Capabilities Verification.

Links to EASD Implementation Guidance

Capability: Shop for Replacement Flights & Services: https://standards.atlassian.net/wiki/spaces/EASD/pages/574914614

Capability: Seller-initiated Change to an Order: https://standards.atlassian.net/wiki/spaces/EASD/pages/574554168

Concept: Modification of an Order: https://standards.atlassian.net/wiki/spaces/EASD/pages/574619782

Worked Example:

Customer requests a change to an Order containing a paid OrderItem (includes 7 worked example variations): https://standards.atlassian.net/wiki/spaces/EASD/pages/842268673

Customer requests a cancellation to paid Order or OrderItems (includes 5 worked example variations): https://standards.atlassian.net/wiki/spaces/EASD/pages/817594369

Related Concepts, Capabilities and Worked Examples:

• Concepts: Orders: https://standards.atlassian.net/wiki/spaces/EASD/pages/574717963

• Capabilities: Orders: https://standards.atlassian.net/wiki/spaces/EASD/pages/574259560

• Worked Examples: Orders: https://standards.atlassian.net/wiki/spaces/EASD/pages/574619770

NOTE: Retailing Capabilities Verification Guidance will align to the published EASD Implementation Guidance at all times. From time to time when new guidance is published this will be updated and supersede any Retailing Capabilities Verification Guidance listed below.

Retailing Capabilities Verification Guidance

This capability is only available for schema versions 24.1 and later.

The penalty structure available from ATSB Release 24.1 onward brings improvements in terms of visibility and Order integrity in cases where multiple changes occur in an Order.

Penalties are located at the Order level and support associations to OrderItems. Penalties persist with the Order when OrderItems are removed/replaced during servicing. Since penalties are items paid by the Seller, it is important for Sellers to see all values within the Order that have been paid, and to be able to reconcile and balance all values in an Order against all payment transactions (incl. refunds).

Within the reshopping response, the airline is expected to include within all Offers:

• Price differentials

• Status of existing Services marked as cancelled (if applicable)

• Confirmation that certain Services would not undergo any changes (with the “UnchangedIndicator”) (if applicable)

• Details about the new services and related pricing & conditions (if applicable)

The airline’s confirmation of the Order following the changes is expected to include:

• The creation of any OrderItem(s) (replacing older OrderItems affected by the reshop) including any potentially unchanged or delivered Service(s) transferred into the newly created OrderItem

• The cancellation of replaced OrderItems and their respective Service(s).

• Applicable penalties within the Order level penalty structure related to the changes made. /IATA_OrderViewRS/Response/Order/PenaltyInfoList/PenaltyInfo

Airline

Seller

NOTE: For all versions prior to that listed above (generally the most recent), the verification will be based on the guidance available for that version. In the case that no guidance is available, verification will be at IATA’s discretion.