Order: Cancellation of Order Item(s) resulting in Reusable Amount [ORDREU]

Guidance for Schema Version:

24.1

Definition of Capability

Airline

The Airline has the ability to persist a cancelled OrderItem such that some or all of its value is reusable in subsequent servicing operations.

Seller

The Seller has the ability to track whether an OrderItem’s value is partially or entirely reusable in subsequent servicing operations.

NOTE: System Providers will use the above definition that pertains to their customers for Capabilities Verification.

Links to EASD Implementation Guidance

Capability: Shop for Replacement Flights & Services: https://standards.atlassian.net/wiki/spaces/EASD/pages/574914614

Capability: Seller-initiated Change to an Order: https://standards.atlassian.net/wiki/spaces/EASD/pages/574554168

Concept: Modification of an Order: https://standards.atlassian.net/wiki/spaces/EASD/pages/574619782

Worked Example:

Customer requests a cancellation to paid Order or OrderItems resulting in a Reusable amount: https://standards.atlassian.net/wiki/spaces/EASD/pages/817594921

Related Concepts, Capabilities and Worked Examples:

• Concepts: Orders: https://standards.atlassian.net/wiki/spaces/EASD/pages/574717963

• Capabilities: Orders: https://standards.atlassian.net/wiki/spaces/EASD/pages/574259560

• Worked Examples: Orders: https://standards.atlassian.net/wiki/spaces/EASD/pages/574619770

NOTE: Retailing Capabilities Verification Guidance will align to the published EASD Implementation Guidance at all times. From time to time when new guidance is published this will be updated and supersede any Retailing Capabilities Verification Guidance listed below.

Retailing Capabilities Verification Guidance

This capability is only available for schema versions 24.1 and later.

A reusable amount occurs in cases where the cancellation of an OrderItem does not trigger a refund and the airline is not yet able to precisely calculate the potentially refundable or reusable amount, thus the OrderItem is kept “ACTIVE” (even though the Services within would be cancelled). Typically, the Airline would then await either a refund request or further reshopping operations by the Seller, at which time the exact amounts would be calculated. The DeliveryStatusCode(s) of the Service(s) must be set to “REMOVE HOLD VALUE”.

Within the reshopping response, the airline is expected to include within all Offers:

• Price differentials

• Status of existing Services marked as cancelled (if applicable)

• Confirmation that certain Services would not undergo any changes (with the “UnchangedIndicator”) (if applicable)

• Details about the new services and related pricing & conditions (if applicable)

The airline’s confirmation of the Order following the changes is expected to include:

• The creation of any OrderItem(s) (replacing older OrderItems affected by the reshop) including any potentially unchanged or delivered Service(s) transferred into the newly created OrderItem

• The cancellation of replaced OrderItems and their respective Service(s).

Expected data elements and their expected values in the scenario of a cancelled OrderItem with a reusable amount (as per the EASD Implementation Guidance Worked Example):

Airline

Seller

NOTE: For all versions prior to that listed above (generally the most recent), the verification will be based on the guidance available for that version. In the case that no guidance is available, verification will be at IATA’s discretion.