This capability allows the airline to provide a set of Offers as a replacement of specific OrderItem(s) that include flights and/or services upon the seller request. The request takes into account new Origins, Destinations and/or defined dates. The content of the resulting reshop Offers may depend on additional qualifiers and context that may be provided by the Seller. Then the Airline completes the change to the Order based on an Offer selected by the Seller.
This capability allows the Seller to request a set of Offers as a replacement of specific OrderItem(s) that include flights or/and services. The request takes into account new Origins, Destinations and/or defined dates. The content of the resulting reshop Offers may depend on additional qualifiers and context that may be provided by the Seller. Then the Seller requests a change to the Order based on an Offer.
Capability: Shop for Replacement Flights & Services: https://standards.atlassian.net/wiki/spaces/EASD/pages/574914614
Capability: Seller-initiated Change to an Order: https://standards.atlassian.net/wiki/spaces/EASD/pages/574554168
Concept: Modification of an Order: https://standards.atlassian.net/wiki/spaces/EASD/pages/574619782
Concepts: Offers & Orders: https://standards.atlassian.net/wiki/spaces/EASD/pages/574750733 and https://standards.atlassian.net/wiki/spaces/EASD/pages/574717963
Capabilities: Offers & Orders: https://standards.atlassian.net/wiki/spaces/EASD/pages/574750721 and https://standards.atlassian.net/wiki/spaces/EASD/pages/574259560
Worked Examples: Offers & Orders: https://standards.atlassian.net/wiki/spaces/EASD/pages/574881865 and https://standards.atlassian.net/wiki/spaces/EASD/pages/574619770
For all capabilities, please also consult the list of general guidelines for adherence to best practices that span across several capabilities and messages:
The reshopping flow from v19.2 and later consists of the following steps:
Seller requests to add or replace existing OrderItems / Services. Seller also states whether they intend to get a refund for any residual values from a change or cancellation, or if they intend to later “respend” the residual balance: /IATA_OrderReshopRQ/Request/UpdateOrder/ReshopOrder/ReshopOrderChoice/ServiceOrder/DeleteOrderItem/RespendInd
Airline constructs reshop Offers and includes
price differential, if Seller requested to replace a flight or ancillary.
residual values tied to the OrderItem being replaced or cancelled.
Seller confirms operation through OrderChangeRQ by referencing OfferID from previous reshop response (with or without payment details).