Order: Seller-Initiated Change to an Order Requiring a Reshop [ORDRSH]

Guidance for Schema Version:

21.3

Definition of Capability

Airline

This capability allows the airline to provide a set of Offers as a replacement of specific OrderItem(s) that include flights and/or services upon the seller request. The request takes into account new Origins, Destinations and/or defined dates. The content of the resulting reshop Offers may depend on additional qualifiers and context that may be provided by the Seller. Then the Airline completes the change to the Order based on an Offer selected by the Seller.

Seller

This capability allows the Seller to request a set of Offers as a replacement of specific OrderItem(s) that include flights or/and services. The request takes into account new Origins, Destinations and/or defined dates. The content of the resulting reshop Offers may depend on additional qualifiers and context that may be provided by the Seller. Then the Seller requests a change to the Order based on an Offer.

NOTE: System Providers will use the above definition that pertains to their customers for Capabilities Verification.

Links to EASD Implementation Guidance

This capability document is currently in the SOSB Ballot process. Once the capability has been approved in the voting process, the links will be updated.

Update links: Capability: Shop for Replacement Flights & Services, Seller-initiated Change to an Order

Text from Capability: Shop for Replacement Flights & Services

Preconditions
▪ An order is created
Process

  1. In case of Flights, the seller sends a request to replace an existing Flight(s), using the OrderID and requesting new Origins, Destinations and/or defined dates plus optional qualifiers

  2. In case of Services, the seller sends a request for replacement of services based on an existing Order

  3. Or any combination of the above 1 and 2

Post Condition
Success
▪ Seller is in receipt of replacement offers
Failure
▪ No replacement offers are returned, resulting in an Error message.
▪ Some of the requested offers are returned, resulting in a Warning within the response.
Relevant Messages
▪ OrderReshopRQ
▪ OrderReshopRS
▪ ServiceListRQ
▪ ServiceListRS
▪ SeatAvailabiltyRQ
▪ SeatAvailabiltyRS
▪ OrderQuoteRQ

Text from Seller-initiated Change to an Order, Variant 1:

Variant 1
Change to an Order based on an Offer
Preconditions
▪ Quoted Offer, Cancel Offer or Reprice Offer exists in reference to the Order.
Process

  1. The Seller requests the change by sending reference to an offer (varying types above)
    a) Provide payment details as needed

  2. The Airline reviews type of Offer:
    a) Makes changes:
    i) Order Version is changed
    ii) Performs the change requested
    Creates and/or delete products/items, as needed

  3. Payment Result:
    a) Payment due, process payment
    i) Payment due to Airline: accept and process Payer payment
    ii) Payment due by Airline: Airline processes either:
    Refund
    Value Store
    b) No payment due

  4. Airline returns updated Order information to the Seller including as needed:
    a) Cancelled and/or new OrderItems from changes
    b) Payment Transaction Summary
    c) Price Differential
    d) Updated Order Version

Post Condition
Success
▪ Order is changed - updated Order Information is received by the Seller.
Failure
▪ Order is not changed and an error or warning is returned.

Relevant Messages
▪ OrderChangeRQ
▪ OrderViewRS

Related Concepts, Capabilities and Worked Examples:

NOTE: Retailing Capabilities Verification Guidance will align to the published EASD Implementation Guidance at all times. From time to time when new guidance is published this will be updated and supersede any Retailing Capabilities Verification Guidance listed below.

Retailing Capabilities Verification Guidance

The reshopping flow from v19.2 and later consists of the following steps:

  • Seller requests to add or replace existing OrderItems / Services. Seller also states whether they intend to get a refund for any residual values from a change or cancellation, or if they intend to later “respend” the residual balance: /IATA_OrderReshopRQ/Request/UpdateOrder/ReshopOrder/ReshopOrderChoice/ServiceOrder/DeleteOrderItem/RespendInd

  • Airline constructs reshop Offers and includes

    • price differential, if Seller requested to replace a flight or ancillary.

    • residual values tied to the OrderItem being replaced or cancelled.

  • Seller confirms operation through OrderChangeRQ by referencing OfferID from previous reshop response (with or without payment details).

Airline

Minimum Requirements

OrderReshopRQ/RS

OrderChangeRQ/OrderViewRS

Seller

Minimum Requirements

OrderReshopRQ/RS

OrderChangeRQ/OrderViewRS

NOTE: For all versions prior to that listed above (generally the most recent), the verification will be based on the guidance available for that version. In the case that no guidance is available, verification will be at IATA’s discretion.