Order: Seller-Initiated Change to an Order Requiring a Reshop [ORDRSH]

Guidance for Schema Version:

21.3 - Please consult the ARM index Schema version 21.3 regarding validation of capabilities within the ARM index program.

Definition of Capability

Airline

This capability allows the airline to provide a set of Offers as a replacement of specific OrderItem(s) that include flights and/or services upon the seller request. The request takes into account new Origins, Destinations and/or defined dates. The content of the resulting reshop Offers may depend on additional qualifiers and context that may be provided by the Seller. Then the Airline completes the change to the Order based on an Offer selected by the Seller.

Seller

This capability allows the Seller to request a set of Offers as a replacement of specific OrderItem(s) that include flights or/and services. The request takes into account new Origins, Destinations and/or defined dates. The content of the resulting reshop Offers may depend on additional qualifiers and context that may be provided by the Seller. Then the Seller requests a change to the Order based on an Offer.

NOTE: System Providers will use the above definition that pertains to their customers for Capabilities Verification.

Links to EASD Implementation Guidance

Capability: Shop for Replacement Flights & Services: https://standards.atlassian.net/wiki/spaces/EASD/pages/574914614

Capability: Seller-initiated Change to an Order: https://standards.atlassian.net/wiki/spaces/EASD/pages/574554168

Concept: Modification of an Order: https://standards.atlassian.net/wiki/spaces/EASD/pages/574619782

Worked Example: Customer requests a change to an Order containing a paid OrderItem (includes 7 worked example variations): https://standards.atlassian.net/wiki/spaces/EASD/pages/842268673

Related Concepts, Capabilities and Worked Examples:

• Concepts: Orders: https://standards.atlassian.net/wiki/spaces/EASD/pages/574717963

• Capabilities: Orders: https://standards.atlassian.net/wiki/spaces/EASD/pages/574259560

• Worked Examples: Orders: https://standards.atlassian.net/wiki/spaces/EASD/pages/574619770

NOTE: Retailing Capabilities Verification Guidance will align to the published EASD Implementation Guidance at all times. From time to time when new guidance is published this will be updated and supersede any Retailing Capabilities Verification Guidance listed below.

Retailing Capabilities Verification Guidance

All reshopping scenarios can be considered within ARM index validation for ORDRSH. The use of penalties, forfeited amounts, and residual values are not reviewed or validated within ORDRSH.

Within the reshopping response, the airline is expected to include within all Offers:

• Price differentials

• Status of existing Services marked as cancelled (if applicable)

• Confirmation that certain Services would not undergo any changes (with the “UnchangedIndicator”) (if applicable)

• Details about the new services and related pricing & conditions (if applicable)

The airline’s confirmation of the Order following the changes is expected to include:

• The creation of any OrderItem(s) (replacing older OrderItems affected by the reshop) including any potentially unchanged or delivered Service(s) transferred into the newly created OrderItem

• The cancellation of replaced OrderItems and their respective Service(s).

Airline

Seller

NOTE: For all versions prior to that listed above (generally the most recent), the verification will be based on the guidance available for that version. In the case that no guidance is available, verification will be at IATA’s discretion.