Setup: Order Support 24/7 Team [STP247]

Guidance for Schema Version:


Definition of Capability


24/7 team supporting servicing and troubleshooting requests for Order-related issues (and not technical or API-related issues, which the STPTSP capability demonstrates). This is an Airline specific capability.  We would not expect a System Provider to have this capability.


Not applicable

NOTE: System Providers will use the above definition that pertains to their customers for Capabilities Verification.

Links to EASD Implementation Guidance

Not Available

NOTE: Retailing Capabilities Verification Guidance will align to the published EASD Implementation Guidance at all times. From time to time when new guidance is published this will be updated and supersede any Retailing Capabilities Verification Guidance listed below.

Retailing Capabilities Verification Guidance


Provide documentation for 24/7 team supporting servicing and troubleshooting requests for orders.

NOTE: For all versions prior to that listed above (generally the most recent), the verification will be based on the guidance available for that version. In the case that no guidance is available, verification will be at IATA’s discretion.