Airline Retailing Maturity index

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Today, the journey to retailing is finding maturity and has strong momentum. Airlines are working together with value chain partners towards the shared goal of modern airline retailing. The entire value chain wants to scale volumes and drive value as quickly as possible.

IATA has equipped the industry with the Airline Retailing Maturity (ARM) index, which provides airlines and their partners with better visibility of their own and other organizations’ retailing maturity. The ARM index is structured around three pillars:

  • Capabilities verification (publicly represented in the ARM index registry)
  • Partnerships deployment
  • Value capture compass

For further details on the program, read the Airline Retailing Maturity index (ARM index) factsheet. Please contact us with any questions at armi@iata.org.




Registry

Registry


Registry of companies and their retailing capabilities
Self-service platform

Self-Service Platform

Manage your company's information
Resources and Documentation

Resources & Documentation

All the information you need for the ARM index